At Pin Up app everything is in order. Once my slot from Pragmatic froze — I immediately wrote in the chat. They responded in a couple of minutes, clarified the game ID, and in half an hour the problem was solved. They returned the bet, and also gave an apology free spin bonus. It is obvious that technical support and the technical department work together, and not according to templates. Now I calmly know that if something happens — they will not abandon me.