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used to shop at Lord & Taylor when they were a brick and mortar store. Recently I found that they had been bought out and made into a digital store. I ordered a pair of shoes in the size I always use. I had to pay $6 for shipping. The shoes arrived and they don’t fit. I tried ordering a different size and their stock is so bad they don’t have any other size. They don’t have a telephone number you can call and the only way to reach them is through email or “text” Monday-Friday. I asked for a refund and was told I wouldn’t be refunded the shipping. To make matters worse, I would be charged another $6 to return the shoes. So…. I’m paying $12 for a pair of shoes I couldn’t use. They basically had a very “too bad so sad - read the small print next time” attitude and it was offensive. I don’t know any other reputable store that would do this and I purchase online quite a bit. Even smaller stores have never charged shipping on a return this way. They are stealing from their customers and the customer service and merchandise availability is awful. Buyer beware. You should not purchase from this shady version of Lord & Taylor.
Last edited by EDWARDkawunchik (7/23/2022 2:59 pm)
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Good day. I would like to draw your attention to the fact that Lord and Taylor is a luxury multi-brand online store. The store offers you current collections of original clothes, shoes, and accessories from world famous designers. If you read Lord and Taylor's reviews here you will see that prices and service standards are in line with the world's leading luxury online stores.