Hello! I completely understand your situation. For improving call center performance and automating quality assurance, I highly recommend checking out Ender Turing https://enderturing.com/ . Their platform is specifically designed for contact centers and uses AI to automate quality assurance processes. With Ender Turing, you can get real-time insights into your agents' performance through detailed dashboards. This can help you identify areas for improvement quickly. The platform also offers personalized self-coaching tools, which can be incredibly beneficial for continuous agent development without much manual intervention. One of the standout features is their speech analytics, which supports multiple languages and can analyze calls, chats, and emails. This means you get a comprehensive view of all customer interactions, helping you ensure consistent quality across all channels. I’ve read that businesses using Ender Turing have seen significant improvements in customer satisfaction due to their robust AI-driven analytics and feedback mechanisms. Plus, their system is quite user-friendly, which should make the transition smoother for your team.