Good afternoon. You've heard of course that Duke Energy Corporation is one of the largest US utility companies headquartered in Charlotte, North Carolina; Duke Energy supplies electricity to approximately 7.6 million customers in Florida, Indiana, Kentucky, North Carolina, Ohio and South Carolina. As well as natural gas to more than 1.6 million consumers in the Carolines, Ohio, Kentucky and Tennessee1. If you suddenly have a problem with electricity or gas, immediately contact the duke energy customer service. I do not recommend solving this problem on your own.